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1. How can I get in touch with Fantasypodprint?
For any assistance you require, please feel free to reach out to our dedicated customer service team at support@fantasypodprint.com. We're here to help!
2. Do you offer worldwide shipping?
Absolutely, we do. No matter where you are, we're here to deliver our products to your doorstep.
3. Where do you ship orders from?
Our orders are shipped from US, ensuring a global reach for all our customers.
4. Can I modify or cancel my order after placing it?
To accommodate our swift order processing, kindly request any changes or cancellations within 12 hours of placing your order. Post this timeframe, we won't be able to accommodate changes. However, if you receive your order and need assistance, returns are an option for a full refund.
5. What payment methods do you accept?
We accept major credit cards (VISA, Mastercard, AMEX), offering a range of secure payment options.
6. When will my order be processed?
Orders are managed and dispatched from our warehouse, with processing taking place between Monday and Friday. After a 2-3 business day processing period, your order will be shipped on the following day. Please note that weekend shipping is unavailable.
7. How long does it take to receive my order?
Given the high demand for our products, please anticipate an estimated delivery time of 5-7 days and 7-12 days worldwide.
8. What if my order doesn't arrive?
If your order hasn't reached you within 30 days of shipping, rest assured that you're eligible for a full refund.
9. Will I be subject to customs and taxes?
Our displayed prices are tax-free in US Dollars. Upon receiving your order, you may be responsible for duties and taxes as determined by your local customs office. We're not accountable for customs-related delays. For detailed information, please contact your local customs office.
10. How can I initiate a return?
To initiate a return process, please contact us at support@fantasypodprint.com. We're here to guide you through the process.
11. What if I receive defective/incorrect/damaged items?
If you encounter merchandise that's defective, incorrect, or damaged, please connect with us. Share your order number, item photographs, and relevant references. We're committed to addressing your case promptly.
12. When will I receive my refund?
Refunds are credited to your original payment method. For credit or debit card payments, refunds are typically processed within 7-10 business days after receiving the returned item or cancellation request. If you haven't received your refund, consider reaching out to your card-issuing bank for assistance.
Thank you for choosing Fantasypodprint. We're dedicated to providing you with exceptional service and supporting your journey to wellness.